Issue
ConnectKey crashes on the MFP when attempting to browse subfolders.
Note: The DocuShare ConnectKey Scan button has the Browse Sub-folders at Scan Time checkbox selected.
Reason / Possible Cause
The MFP browser has a limited amount of memory and may not be able to load a large set of data to populate the dropdown menu. The number of objects should be kept under 50.
Note: The exact number of sub-folders that the MFP is able to display will depend on the amount of memory the MFP has available.
Solution
· Large Collections should be broken down into smaller sub-collections (if possible).
· Remove the checkmark from the Browse Sub-Folders at Scan Time checkbox.
a. Log in as admin.
b. Select Admin Home | Services and Components | ConnectKey for DocuShare | Configure Buttons. The Configure Buttons page displays.
c. Select the scan button and click Edit button.
d. Remove the checkmark from the checkbox labeled Browse Sub-folders at Scan Time.
e. Click Apply.
Solution Published: November 3th, 2015
Solution ID: 1712