Issue
The ConnectKey for DocuShare button pushes to the 57xx successfully via DocuShare Admin Home pages. However, the icon is not displayed on the WorkCentre 57xx.
Solution
Verify that the Extensible Service Registration was configured properly.
To Verify the Extensible Service Registration was configured properly on the 57xx by doing the following:
You use the CentreWare Internet Services interface to the MFP to configure the device settings.
When accessing CentreWare Internet Services, a login page may display prompting for a username and password. If you do not know the password, contact your administrator. The default password is 1111. If the administrator encounters a problem changing the password, or forgets the password, a service call must be placed.
Note: Choose the applicable option listed below for your WorkCentre model. Depending on the system software installed on your WorkCentre the options can vary.
Option 1
a. Click the Index link located in the upper-right hand corner of the page.
b. Click the Custom Service Setup link.
c. Select the Edit button next to Custom Service Registration and Enable everything listed except Secure Access
Note: If the Secure Access option is required then enable it as well.
d. Click the Save button to save the changes.
e. From the Custom Service Setup page, place a check mark in the following checkboxes:
· Export Password to Custom Services
· Display Custom Services Selection Button at local user interface
· Enable the Custom Services Browser.
f. Click the Apply button to save the changes.
g. Go to the Properties tab
h. Click Connectivity to expand the option. (located on the left hand side of the page)
i. Click Protocols to expand the option.
j. Click the WSD (Web Services for Devices) link.
k. On the WSD (Web Service for Devices) page, place a check mark in the checkbox labeled Enable
l. Click the Apply button.
Option 2
a. Click the Index link located in the upper-right hand corner of the page.
b. Click the Custom Service Setup link.
c. On the Custom Service Setup page under the Setup (Required) heading. Click Configure… or Edit… button next to Extensible Service Registration.
d. On the HTTP Web Services page, configure the following settings:
· Extensible Service Registration: Enabled
· Scan Template Management: Enabled
· Session Data: Enabled
· Scan Extension: Enabled
· Device Configuration: Enabled
· Click the Save button
Solution Published: November 25, 2010
Solution ID: 751