Email notification URL produces a 404 file or directory not found error message

Issue

Email notification URL produces a 404 file or directory not found error message. This occurs when a notification is placed on any file (any format) that contains a space in the name.

The issue is with IIS filtering the + symbol being used for a space substitution.

Example of email notification (bad URL):

http://server/docushare/dsweb/Get/Document-1234/ABC+Schedule.pdf

Example of the URL when browsing directly to the file:

http://server/docushare/dsweb/Get/Document-1234/ABC%20Schedule.pdf

Note: If the tomcat port is added to the notification URL manually after attempting to open it, the page loads as expected.

Solution

Solution Updated: September 25th, 2012

Solution ID: 1047

AR 26896 (Fixed in 6.6.1 patch 3)