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Email notifications to a Group Distribution List bounced back when sent under external recipients

Updated

Issue

Notifications do not reach a group Distribution List (DL). The DocuShare notification email box receives a bounced back email with the message:

"Your message can’t be delivered because delivery to this address is restrictedâ€

Possible Cause / Reason

This is a Microsoft Exchange Server security feature. The Exchange server treats notification emails from DocuShare to Group Distribution Lists as spam/received from anonymous user.

Solution

Note: This has to be performed by Exchange Server Administrator

Change the settings on the Exchange Server to not require that all senders are authenticated.

Warning: Depending on the installation environment this setting may be required to meet local security policies. The setting should not be changed without proper permission from a Network Administrator.

Note: Please refer to the Microsoft website at _http://www.microsoft.com to obtain the most current information. Search for How to change the require all senders are authenticated setting in Exchange. If necessary, contact the vendor directly for additional information.

Solution Published: December 9th, 2014

Solution ID: 1602