Issue
External recipients of email notifications only receive text formatted emails, they do not arrive as HTML format.
Reason
This is not a bug, it is by design. The default setting in DocuShare will only send External Recipients TEXT format emails.
Solution
To change the setting to html:
1. Stop DocuShare.
2. Open Windows Explorer and browse to the \Config directory.
3. Make a copy of the Monitor.xml file and rename the copy Monitor.xml.orig.
4. Open the Monitor.xml file in a text editor.
5. Add “-Dcom.xerox.docushare.externalRecipientsFormat=html†to the DSServer section of Monitor.xml.
Example:
-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=DSServer.hprof -Dcom.xerox.docushare.jmslogprint=enabled -Dcom.xerox.docushare.externalRecipientsFormat=html -Djavax.net.ssl.trustStore=+DSH+\jdk1.6.0\jre\lib\security\dstruststore -Xms256m -Xmx512m -Xrs
6. Save the file.
7. Start DocuShare.
Solution Published: May 21st, 2014
Solution ID: 1492
AR 27811