Remove all the ConnectKey Buttons and then the ConnectKey Devices.
Log into DocuShare as admin.
Select Admin Home | Services and Components | ConnectKey for DocuShare |Configure Buttons.
Click the garbage can icon next to each of the buttons. A pop-up window displays with the message “Are you sure you want to delete this button? This action cannot be undone. Continue?â€, select OK.
Once all the buttons are removed, select Configure Devices.
Click the garbage can icon next to the device.
Another pop-up window will be displayed. Click OK.
Follow this same procedure to delete any other ConnectKey devices listed.
Stop DocuShare.
Click dsInstall. Note: The dsinstall file is located in the ConnectKey installation files.
In the DocuShare add-on installer window, select Uninstall ConnectKey for DocuShare.
Follow the wizard instructions to uninstall the add-on.
After a successful removal, Start DocuShare.
Solutions Updated: August 9, 2017
Solution ID: 1424