If the Jakarta Redirector is not listed on the Web Sites |Properties | ISAPI Filters Tab then the please refer to the solution link listed at the bottom of this page (How To Install the Install the IIS Bridge Management tool (iistool.exe))
Note: This solution applies to DocuShare 5.x and 6.00.01
Note: This solution does not apply to a 64 bit Operating System or Windows 2008
Solution
Note: You must be a Windows Administrator to perform this solution
1. Check the permission to the ispai_redirect.dll file
a. Open Windows Explorer
b. Browse to the Xerox\Docushare\tomcat\bin\native folder.
c. Right click on the native folder and select properties
d. Click the Security tab
e. By default, Administrators, SYSTEM, and Users have full control of this directory and its contents. However, in some cases this may not be enough or may be restricted.
f. For testing purposes add Full Control permissions to IUSR_Servername and/or Full Control permissions to Everyone.
g. Once this change has been made restart the IIS Service
h. Check to see if the Jakarta Redirector loads by, Opening Internet Information Service (IIS) Manager.
i. Right Click on Web Sites and select properties
j. Click the ISAPI Filters tab
k. The Status of the Jakarta Redirector should be a Green Arrow pointing up, with a priority of high. If the priority is unknown then the filter is not loading.
2. Verify that the Web Service Extensions are set to Allow for the Jakarta Redirector
a. Open the Internet Information Service (IIS) Manager
b. Select Web Service Extensions
c. Verify that the All Unknown ISAPI Extensions have a status of Allowed and/or the Jakarta Redirector has a status of Allowed
Note: If the Jakarta Redirector is not and you do not allow all Unknown ISAPI Extensions then you can manually add the Jakarta Redirector in as allowed by right clicking on Web Service Extensions and selecting add a new Web service extension…
d. Restart the IIS ServiceCheck to see if the Jakarta Redirector loads by, Opening Internet Information Service (IIS) Manager.
e. Right Click on Web Sites and select properties
f. Click the ISAPI Filters tab
g. The Status of the Jakarta Redirector should be a Green Arrow pointing up.
Note: If none of the solutions listed above allow you to load the Jakarta Redirector successfully, then you may have to refer to Microsoft for additional information.
Note: If you believe that IIS may not be installed correctly or corrupt on the DocuShare server, IIS can be uninstalled and installed again without affecting DocuShare. After a reinstall of IIS you will need to run the iistool.exe again. For detailed instruction on how to install the iistool click the How To Install the Install the IIS Bridge Management tool (iistool.exe) listed at the bottom of the page.
Solution Updated: November 9th, 2011
Solution ID: 395