Issue
During an installation of DocuShare on a Windows Server running Internet Information Services (IIS) 7 the Tomcat bridge does not install even though the install the tomcat bridge with IIS option was selected.
Reason
This can happen if the IIS 7 Server does not have Prerequisites configured properly in IIS.
Solution
1. Add the CGI and ASAPI roles to IIS
a. Select Start | Programs | Administrative Tools | Server Manager. The Server Manager window displays.
b. Click the [+] sign next to Roles to expand the option scroll down to the IIS section.
c. Highlight Web Server (IIS).
d. From the Web Server (IIS) window pane on the right hand side scroll down until Role Services: is displayed.
e. Click Add Role Service link on the right hand side of the screen. The Add Role Service wizard displays.
f. Under Web Server | Application Development (Installed)
g. Place a checkmark in the ISAPI Extensions and ISAPI Filters checkboxes
h. Click the Next button
i. Verify the roles that you selected to install and then click the Install button.
j. Once installation completes verify that the ISAPI Extensions and ISAPI Filters roles are listed under Application Development as installed.
2. The IIS 6 Management Role must be added in IIS.
Note: This role must be added because the iistool.exe based off IIS6. The iistool.exe will not work without this role.
To Add the IIS 6 Management Role to IIS:
a. Select Start | Programs | Administrative Tools | Server Manager. The Server Manager window displays.
b. Click the [+] sign next to Roles to expand the option scroll down to the IIS section.
c. Highlight Web Server (IIS).
d. From the Web Server (IIS) window pane on the right hand side scroll down until Role Services: is displayed.
e. Check to see if IIS 6 Management Compatibility Role Services and all its subcomponents are installed and if the all the Management Tools for IIS are installed.
f. If they are not installed, Right Click on Web Server IIS and Add Role service.
g. In the list, select IIS 6 Management Compatibility and all its subcomponents and select Management Tools and its subcomponents. Then click install.
3. Restart IIS.
4. Install the IIS bridge using the iistool.exe or call DocuShare Technical Support to have the bridge added manually.
Note: Refer to the Solution link below for instructions on How To Install the IIS Bridge Management tool (iistool.exe) or contact DocuShare Technical Support at 1-800-835-9013.
Solution Updated: July 29th, 2015
Solution ID: 654