Issue
MFD is not reachable. Check whether EIP is enabled
The following message will be displayed in the Connectkey.log:
Error: MFD is not reachable. Check whether EIP is enabled
Error: The program will now exit.
Solution
Note: In this case, the customer had all EIP Settings and SNMP properly configured.
On the multifunction printer (MFP) verify the following settings:
1. Verify that the DNS server address is set to a local address.
2. Disable the proxy server if it is not being used or required.
Solution Published: April 7, 2020
Solution ID:
Keywords:
MFD not reachable
MFP not reachable
Check whether EIP is enabled
The program will now exit