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Problem ConnectKey button is grayed out on the 74xx 7425 7428 7435 Xerox WorkCentre MFP

Updated

 

 

Note: This solution applies to Xerox WorkCentre 7425 7428 7435 MFP.

 

Issue

 

Problem ConnectKey button is grayed out on the Xerox WorkCentre 74xx 7425 7428 7435 MFP.

 

Reason / Possible Cause

 

Whenever a button is grayed out on a Multifunction Printer (MFP) usually means that the service is either shut off or has crashed.

 

Solution

 

Verify that Custom Services is enabled on the MFP

You use the CentreWare Internet Services interface to the MFP to configure the device settings.

When accessing CentreWare Internet Services, a login page may display prompting for a username and password. If you do not know the password, contact your administrator. The default username is 11111 password is x-admin. If the administrator encounters a problem changing the password, or forgets the password, a service call must be placed.

Note: Choose the applicable option listed below for your WorkCentre model. Depending on the System software installed on your WorkCentre the options can vary.

· Option 1: To Enable Custom Services:

 

a. Click the Properties tab.

b. Click the [+] symbol next to General Setup.

c. Click the Extensible Service Setup link.

d. Under the Enable Extensible Services heading, select Edit button.

e. Click Enable All button.

f. A message indicating that the request was successfully processed will be displayed. Click the OK button.

g. On the Extensible Service Setup page, verify that a green check mark labeled Configured is now displayed next to the Enable Extensible Services heading.

h. Under the Enable Extensible Services heading place a check mark in the checkbox labeled Export password to Extensible Services.

i. Under the Browser Settings heading place a check mark in the checkbox labeled Enable the Extensible Services Browser checkbox.

j. Click the Apply button to save the changes.

· Option 2: To Enable Custom Services

a. Click the Properties tab.

b. Click the [+] symbol next to Services.

c. Click the [+] symbol next to Custom Services.

d. Under the Enabled heading, select Enabled.

e. Click the Apply button.

 

Solution Published: May 22nd, 2014

 

Solution ID: