Unable to create a new user in Flex

Note: This applies to DocuShare Flex.

Issue

Logged in as Coordinator role, when trying to create a new user in Flex the following error is displayed:

Error creating LDAP User.

Solution

Verify that the password that is being set meets the minimum password requirements below.

Default Password Policy:

• At least one uppercase
• At least one lowercase
• At least one number
• At least one special character:  ~`!@#$%^&*()-_=+\\|[{]};:'\",<.>/?
• Cannot contain parts of the username
• Min length: 8
• Max length: 40
• Max age: 90 days
• When this age is reached, the password will be invalidated.

Note: The password policy also applies when changing user password.

Solution Published:

Solution ID: 2110

Keywords: Flex password policy change password