- In Chrome or Edge browser, press F12.
- Prepare to monitor using the Console and Network tabs.
- Check that the Network tab is recording a session.
- Perform the operation/replication steps of the issue.
- Select the Network tab and click the stop button to stop the recording.
- Click the Export button to export the session, save the HAR file
- Select the Console tab, then right-click errors/problems you see and export using the Save As option to save Log file.
- Provide information gathered to support as well as the exact time and timezone of the failure.
How to gather browser information for troubleshooting
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