Note: This applies to DocuShare Flex – Capture.
Issue
A document listed in the Capture Inbox shows an OCR Status of Not Started.
Solution
- Verify it is a supported image type or PDF.
Note: The following image formats are supported with OCR gif, .jpg, .png, .tif and .pdf.
- If it is a supported file format such as a .pdf file, check to see if it is password protected.
Note: An Office Document can be viewed in Document Viewer even though it is not a supported OCR image format. However, you cannot add properties to the documents (called indexing) using methods such as: click a word, draw a rectangle around a phrase, or enter a value to automatically fill other property values from a database since the Document is not OCRed.
Solution Published: May 17, 2019
Solution ID: 1988
Keywords:
OCR supported formats
Indexing page
Capture
Flex