Green Finish check mark is not displaying when scanning to DocuShare Flex

Note: This applies to DocuShare Flex.

Issue

When attempting to scan to DocuShare Flex, the green checkmark button is not displayed that will allow you to finish the scan.

Reason / Possible Cause

The zoom setting in the browser may be set to something other than 100%.

Solution

Set the browser zoom to 100%

In Google Chrome, click the three dots on the right-hand side of the page, select zoom and set to 100%.

In Internet Explorer, click the Tools icon in the upper right-hand corner of the page and select 100%.

Solution Published: December 6, 2019

Solution ID: 2014

Keywords:

Flex capture

Scan to flex