Note: You must be a Windows Administrator to perform this solution.
To set Lifecycle Manager logging level to debug do the following:
1. Stop DocuShare.
2. Open Windows Explorer and browse to the \config directory
Whrere is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
3. Make a copy of the LifecycleManager.properties file and rename it LifecycleManager.properties.old.
4. Open the LifecycleManager.properties file in a text editor.
5. Search for the entry loglevel=2
6. Change the value to 9. Example loglevel=9.
7. Save the file.
8. Start DocuShare.
9. Reproduce the issue.
10.Upload a new copy of the \logs directory (zipped) to your case Collection.
Solution Published: September 15, 2017
Solution ID: 1904