Note: This applies to DocuShare 6.5.x ONLY
Issue
Note: This error can happen on upgraded Federated sites or new installs of federated sites.
Users are not receiving email notification after upgrading to DocuShare 6.5.3 AND the following error is displayed in the \Logs\DSServer.stdOut log file.
ERROR com.xerox.docushare.db.jdbc.DatabaseJDBC -receiveSubscribedBatches: got this exception trying de-serialize an event: com.xerox.docushare.DSException with this message: Error happened
when parse XML for DSTimeEvent: ; nested exception is: 03 Aug 2010 22:25:34 - [Thread[Thread-95,5,main]] - org.jdom.input.JDOMParseException: Error on line 1: Content is not
allowed in prolog.
03 Aug 2010 22:25:34 - [Thread[Thread-95,5,main]] - 746320706 [Timer-0] ERROR Subscription - ForwardedEventProcessor.run: WARNING Problem getting forwarded batches. Bailing after this exception: com.xerox.docushare.db.DatabaseException with this message: receiveForwardedEvents: trying to de-serialize a subscribed event batch; nested exception is:
03 Aug 2010 22:25:34 - [Thread[Thread-95,5,main]] - com.xerox.docushare.DSException: Error happened when parse XML for DSTimeEvent: ; nested exception is:
Reason
This will happen if a DocuShare site receives old style events.
Solution
This issue is fixed in DocuShare 6.5.3 patch 3.
Note: DocuShare 6.5.3 Patch 3 is available at http://www.support.xerox.com/support/xerox-docushare/software/
Solution Published: February 22, 2011
Solution ID: 781