Issue
The error is displayed when using the DocuShare Client to connect to an existing DocuShare Server map and trying to access any document.
Reason
The license applied on the DocuShare Server is invalid.
Solution
To verify the license string applied is invalid:
Note: You must be a DocuShare Administrator
1. Log into DocuShare as admin
2. Click Admin Home | Site Management | License link. The Server License Management Page displays.
3. Verify that the information regarding options you have purchased are displayed on the Server License Management Page. For example: Effective Dates, Licensed Users, and Services Enabled.
Note: If information is not correct you will need to contact the licensing department or your sales representative to verify the options you have purchased.
Note: Obtain a valid license string for DocuShare. To obtain a license string, send an email to the DocuShare Licensing team at docushare.licenses@xerox.com and request a license string.
Solution Updated: April 1st, 2011
Solution ID: 565