Issue
Checkout fails and the following message is displayed "You do not have permission to check out the document".
Solution
This issue is resolved by changing the Authenticate based on NTLM credentials option to the Gray checkmark.
To change the Authenticate based on NTLM credentials option:
1. Double-click Map Server. The Map Server wizard will display.
2. Click the Advanced button. The Advanced Settings window will display.
3. In the DocuShare Logon section, select the Authenticate based on NTLM credentials checkbox until the checkmark displays in grey with a grey background.
4. Click the OK button.
5. Continue to follow directions in the wizard to Map the Server.
6. Once the new Server Mapping has been created try checking out a document again using that server mapping.
Options in the Advanced Settings window for Authenticate based on NTLM Credentials are as follows:
· Blank/ no checkmark checkbox= No NTLM Authentication
· Black checkmark in the checkbox = Enable NTLM Authentication
· Gray checkmark is in the checkbox = Allow DSClient to make the NTLM Authentication determination.
Solution Published: January 19th, 2012
Solution ID: 1029