Error when opening PDF in Client after upgrading to Acrobat Reader X

Note: This applies to Acrobat Reader X.

Issue

An Error window is displayed with opening a PDF in the DocuShare Client after upgrading or installing Acrobat Reader X.

Solution

Uninstall and Reinstall the DocuShare Windows Client.

To Uninstall and Reinstall the DocuShare Windows Client:

Prerequisite:

· Must have a copy of the DSClient.msi downloaded and extracted.

The latest DocuShare Windows Client is available for download here:
http://docushare.xerox.com/downloads/client/english.html

· The DocuShare Client installation involves copying and configuring system shell extension and service libraries. The user installing the DocuShare Client must be a local system admin because of the installation tasks that are done during the installation process.

1. Uninstall the DocuShare Windows Client.

2. Reboot the Workstation.

3. Delete the C:\Program Files\Xerox\DSClient directory.

Note: Depending on your installation environment the path may vary.

4. Reinstall the DocuShare Windows Client.

5. Reboot the workstation.

6. From My DocuShare Places, map Server by double-clicking Map Server and providing the information to connect to your DocuShare Server when prompted.

7. Once the Server is mapped, test opening a PDF again.

Solution Published: June 7th, 2011

Solution ID: 858