Note: Applies to DocuShare 6.5.x, 6.6.x and 7.
Issue
During the DocuShare installation the FTP Scan option was not selected. However, now the FTP Scan option is required on your DocuShare server.
Solution
This solution is optional and only necessary if adding the FTP Scan-To-DocuShare option after competing an installation. This solution is not required if the FTP Scan-to DocuShare option was selected during installation.
To add the FTP Scan option:
Note: You must be a Windows Administrator to perform this solution.
Warning: This Solution requires that you stop DocuShare.
Contact DocuShare Support to obtain permission to a link to download the FTP scan service add on. The FTP scan service downloads on DOUG: https://docushare.xerox.com/doug/dsweb/View/Collection-11175
Download the installer and extract the files.
Stop DocuShare.
Run the dsupdate.exe as Administrator.
Start DocuShare.
Enable FTP scan service in Admin Home | Site Management | Site Configuration.
Solution Published: August 8, 2017
Solution ID: 1891