This solution should be followed when additional information needs to be gathered to troubleshoot a DocuShare Windows Client issue.
To Enable DocuShare Client Logging:
1. Right-click the DocuShare icon in the system tray and select DocuShare Client Settings.
2. Click the Maintenance tab
3. Under the Troubleshooting heading select the following options (by placing a checkmark in the checkbox):
· Create gateway log*
o Use same log for all execution threads
· Dump HTTP request/response*
o Include contents of upload and download
· Log Client software execution*
o Low-Level libraries
o Windows Client
o Outlook Client (if applicable)
4. Click the OK button.
5. Reboot the workstation (mandatory)
6. Replicate the issue.
7. Right-click the DocuShare icon in the system tray and select DocuShare Client Settings.
8. Click the Maintenance tab
9. Under the Troubleshooting heading, click the View folder button for each of the 3 different logs.
10. Send the log files to DocuShare Customer Support for analysis.
11. After the log information has been obtained, return to the Maintenance tab and uncheck all logging checkboxes, click the OK button and then reboot the workstation.