Note: This applies to all versions of DocuShare.
Issue
An error is displayed when trying to open PDF documents in DocuShare that were scanned in via the Glyphscan module / using a scan cover page.
An error occurred while parsing a contents stream. Unable to analyze the PDF file.
Reason / Possible Cause
This can occur if the Multifunction Printer (MFP) or the Optical Character Recognition (OCR) software is having a difficult time OCRing the document. The issue seems occur when the OCR software has to skip a page.
This issue typically only happens on some documents because the OCR software is not able to decipher the text and OCR it. (Commonly happens in documents that have logos or hand written text). Acrobat displays the error when reviewing the PDF to notify the user that the entire document (all pages) were not OCRed.
To verify this is the same issue as described above:
1. Open a PDF that displays the error.
2. Highlight the text in the PDF you will find that some of the pages are not OCRed. (Do not contain text you can highlight or search)
Solution
Contact the vendor of your MFP or OCR software.
Solution Published: October 1st, 2014
Solution ID: 1565