Note: This applies to scans that are using the Scan Cover Sheet (Glyphscan Module).
Issue
When a document is scanned to DocuShare and the Glyphscan module is used the PDF must be PDF version 1.4 or lower.
Solution
Change the eCopy setting to use PDF/A and try scanning again.
Note: Please refer to the eCopy support to obtain the most current information. If necessary, contact eCopy support directly for additional information.
Solution Published: October 23rd, 2013
Solution ID: 1389