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Attempt to access document by a user that no longer exists message is displayed when modifying the scan configuration

Updated

Note: This applies to DocuShare 6.5.x and 6.6.x

Issue

The following error appears in the Web UI of DocuShare Admin Home page when configuring and/or making changes to the scan configuration.

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1113: Attempt to access document by a user that no longer exists

Stack Trace:

Error 1:

…..Thread.java:619) -----nested by: com.xerox.docushare.DSException: User User-2 does not exist in domain DocuShare; nested exception is: com.xerox.docushare.DSException at

OR

Error 2:

…..java.lang.Thread.run(Thread.java:619) -----nested by: com.xerox.docushare.DSException: User admin does not exist in domain Docushare; nested exception is: com.xerox.docushare.DSException at …..

Solution

Error 1 Solution:

· Enter the DocuShare username not the handle for the user.

Error 2 Solution:

· Enter DocuShare in the field for DocuShare Domain

Note: The value entered for the DocuShare Domain is case sensitive. If using the default DocuShare domain make sure the D and S are capital letters.

Solution Updated: February 14th, 2011

Solution ID: 966