Note: This issue applies to DocuShare 6.5.3 and higher.
Issue
PDF documents (version 1.4 or higher) are not being uploaded to DocuShare when using Glyphscan is enabled.
Example of an error displayed in the \logs\ dsserver.stdout log:
19 Mar 2013 10:33:08 - [Thread[Thread-35,5,main]] - 346985591 [Thread-17] ERROR com.xerox.docushare.ingester.impl.lister.FileIngesterProtoLister - FileIngesterProtoLister.reportFailure: this is all the reporting you get. Failure making a document from this file: d:\Xerox\Docushare\glyphscan\watchDirectory
Failure making a document from this file: C:\Xerox\Docushare\glyphscan\watchDirectory\gscf1045920818241493201.xml. Now I'm shooting the file. Details: java.lang.NullPointerException with message: null
Example of an error displayed in the \logs\Conversion.stdout log:
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - 19 Mar 2013 10:31:07 - [Thread-531] ERROR DSDISPage - Get page Error: In JNI getForm..
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Thread Thread-531: called Rendition.complete
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Called processPage(getForm)...
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Called completeRendition...
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Called abortDocument...
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Called releaseFile...
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - Called abortStack...
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - 19 Mar 2013 10:31:07 - [Thread-531] ERROR DSDISPage - Page processing errors
19 Mar 2013 10:31:07 - [Thread[Thread-81,5,main]] - 19 Mar 2013 10:31:07 - [RMI TCP Connection(3262)-172.17.5.31] ERROR PaperuiServiceImpl - PaperuiServiceImpl: catched exception Page processing errors
Reason(s) / Possible Cause(s)
· The PDF files use JPEG2000 encoding for their images which we do not support in GlyphScan module.
· The Event Queues are blocked.
Solution(s)
1. PDF files must be encoded using ordinary JPEG when creating their PDF files.
2. Use the diagevent utility to verify if the Event Queues are blocked.
a. Open a Command Prompt window.
b. Change into the \bin directory.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\DocuShare. Depending on your installation environment the path may vary.
c. Type diagevent display all and press Enter.
Note: For detailed click the How To Use diagevent Utility When Event Queues are Blocked solution link listed at the bottom of the page.
d. If one of the Queues are blocked follow the How To Troubleshoot Event Queues Backing Up In DocuShare solution listed at the bottom of the page.
Solution Published: March 17th, 2014
Solution ID: 1296