Issue
Scans to DocuShare using AutoStore fail.
The following error is displayed in the AutoStore log file:
Error|2/19/2016 10:30:02 AM
Message: MFP 172.20.100.33|Couldn't determine if the device supports color scanning. An error occurred when retrieving scanner device MIB: An existing connection was forcibly closed by the remote host
Reason / Possible Cause
The SNMP protocol was disabled on the MFP.
Solution
Enable SNMP on the MFP.
Note: If you require detailed instruction on how to enable SNMP on the MFP go to www.xerox.com and search the KB for a solution on the model MFP you are using.
Solution Published: February 29, 2016
Solution ID: 1744