Issue
Documents that are scanned using scan cover sheets (glyphscan) are being ingested but not appearing in DocuShare.
Note: This applies to DocuShare sites that use SSL/HTTPS.
The following error is displayed in the \logs\smbscan.stdOut log file.
Where is the installation directory for DocuShare. Depending on your installation environment the path may vary. The default installation path is C:\Xerox\Docushare.
08 Mar 2011 11:39:49 - [Thread[Thread-60,5,main]] - scan startService done
08 Mar 2011 11:40:03 - [Thread[Thread-60,5,main]] - INFO - isLocked() j=0 DOC.PDF before checking
08 Mar 2011 11:40:03 - [Thread[Thread-60,5,main]] - INFO - isLocked() j=1 DOC.XST before checking
08 Mar 2011 11:40:04 - [Thread[Thread-60,5,main]] - INFO - WARN: UploadAction is null
08 Mar 2011 11:40:04 - [Thread[Thread-60,5,main]] - attribute_Specification Exception:line 11: unexpected token: ref_invocation
08 Mar 2011 11:40:04 - [Thread[Thread-60,5,main]] - INFO - move() Source file and source base folder OK: [H:\scan\] [H:\scan\DOC.XST]
08 Mar 2011 11:40:04 - [Thread[Thread-60,5,main]] - INFO - move() Source file and source base folder OK: [H:\scan\] [H:\scan\DOC.PDF]
The following error is displayed in the \logs\DSServer.stdError log file.
Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.xerox.docushare.ingester.impl.lister.GlyphScanParser.checkForForwarding(GlyphScanParser.java:382)
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.xerox.docushare.ingester.impl.lister.GlyphScanParser.parseToProtos(GlyphScanParser.java:205)
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.xerox.docushare.ingester.impl.lister.GlyphXMLIngesterProtoLister.iterator(GlyphXMLIngesterProtoLister.java:303)
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.xerox.docushare.ingester.impl.plugin.DocumentCreatorWatchThread.run(DocumentCreatorPlugin.java:209)
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523)
08 Mar 2011 10:57:06 - [Thread[Thread-37,5,main]] - at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355)
Solution
The amber.properties file must be configured correctly depending on what is being used when the Glyphscan Cover Sheet is printed.
For example:
· If the Cover Sheet is printed from an HTTPS site it will only work if the amber.properties file is configured for HTTPS.
· If the Cover Sheet is printed from an HTTP site it will only work if the amber.properties file is configured for HTTP.
To configure the Amber.properties file for HTTP or HTTPS:
Note: You must be a Windows Administrator to perform this solution.
1. Open Windows Explorer and browse to the \config directory.
Where is the installation directory for DocuShare. Depending on your installation environment the path may vary. The default installation path is C:\Xerox\Docushare.
2. Make a copy of the Amber.properties file and rename it Amber.properties.orig.
3. Open the Amber.properties file in a text editor such as Notepad.
4. Search for the http_protocol= entry.
5. Verify the value is correct (HTTP or HTTPS depending on your installation environment).
6. Search for the http_port= entry.
7. Verify the value is correct. The default value for an SSL/HTTPS site is 443.
Example 1 (HTTPS):
http_protocol=HTTPS
http_port=443
Example 2 (HTTP):
http_protocol=HTTP
http_port=80
8. Save the changes to the file.
9. Restart DocuShare.
10. Reprint the Glyphscan Cover Sheets.
Solution Published: March 30th, 2011
Solution ID: 806