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Glyphscan: upload action is null

Updated

Issue

The Glyphscan: upload action is null error is displayed in the \logs\smbscan.stdout

The Converters.log will show a string in it saying something similar to https://servername:80/...

Reason

The subscription port number and the http protocol do not match in dssetup.

For example: DocuShare is configured to use https but port number is 80.

Solution

Change the subscription port number or protocol to match your DocuShare environment.

To change the subscription port or protocol to match your DocuShare environment:

1. Stop DocuShare

2. Open a command prompt window and change into the \bin directory

3. Type dssetup and press Enter

4. Press Enter to accept the default entries until you reach the Subscription Port

5. Verify that the subscription port number is configured match your DocuShare environment, if the setting is not correct type the correct port number and press Enter.

6. Press Enter to accept the default entries until you reach the HTTP Protocol.

7. Verify that the HTTP Protocol is configured match your DocuShare environment, if the setting is not correct type the correct HTTP Protocol (HTTP or HTTPS) and press Enter.

Example:

Subscription port number = 80

HTTP Protocol = HTTP

OR

Subscription port number = 443

HTTP Protocol = HTTPS

8. Press Enter to accept all other values displayed. The following message will be displayed after the configuration has been updated. DocuShare command line configuration tool -- success!

9. Start DocuShare