Issue
Routing task emails are not being received.
The following error is displayed in the \logs\Workflow.stdout:
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): smtpServer = emailsever.com, smtpPort = 25
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): Missing sender name
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): msg.getAllRecipients():
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - abc@123.com
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): before Transport.send(msg) to abc@123.com
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): javax.mail.SendFailedException: Sending failed;
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - nested exception is:
27 Jan 2014 11:12:37 - [Thread[Thread-60,5,main]] - javax.mail.MessagingException: 554 5.1.0 Sender Denied
Reason / Possible Cause
This issue can happen if the sender name is missing, causing the mail server to reject the email or if the email account configured on the Subscription Admin page is configured incorrectly.
Solution
1. Log into DocuShare as admin.
2. Click Admin Home | Services and Components | Subscription. The Subscription page displays.
3. In the field next to Subscription Administrator Email verify that the email address that is configured matches a DocuShare user.
Note: If you intend to use the Admin account then make sure the email account being used under subscription matches the email address used for the Admin account.
4. Click the Apply button.
Solution Published: March 24th, 2014
Solution ID: 1467